MGI’s style of learning is key. It’s not just about communication – ‘If this happens, say that’ – it’s about focusing on the mindset first; how you change the thinking and the style of communication, and then provide the tools to do it appropriately. 

MGI helped us achieve our goals in two key ways. The first was by strengthening the mindset of our frontline people, focusing them on what they could control and moving them towards a more positive space. Secondly, they improved the way we communicate with our customers.

The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.

The feedback has been amazing…they loved the facilitators, they’ve loved the content and I’ve had at least one person say it’s been life changing for them.

When teams have been through MGI training, they really come into work with enthusiasm and shared language and as teams interact with each other, we really see the benefit of people having that shared language and shared ideas about customer service.

I really loved the training because not only I learnt things for everyday work here at Jetstar, it also helped me on a personal level and also provided me with the tools to support and coach my team.

Game changing for our employees and our customers.

Our people are really valuing the overall training experience – we are seeing great engagement with the training and follow-up embedding activities.