Explore Our Case Studies | Customer Service Training & Coaching

Case Studies

Our proven, powerful training and Toolkits combined with our results-focused approach and our long-term embedding programme have driven metric improvements for our clients. Explore some of our success stories.

 

Case Studies

Our proven, powerful training and Toolkits combined with our results-focused approach and our long-term embedding programme have driven metric improvements for our clients. Explore some of our success stories.


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G&W Pentalver

We supported G&W Pentalver to transform the company culture into one of customer service excellence through openness, solution-focus and respect.

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Golding Homes

Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.

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Gateway Housing

Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.

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Australia Post

We partnered with Australia Post to engage and empower their people to focus positively on what they can do.

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Network Homes

We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.

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Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service.

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Basware

Basware worked with us to implement their ‘Together for Customers’ programme, producing valuable improvements.

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