Case Studies

Our proven, powerful training and Toolkits combined with our results-focused approach and our long-term embedding programme have driven metric improvements for our clients. Explore some of our success stories.

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Case Studies

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Financial Services Use Case

MGI Learning partner with financial services organisations striving to achieve measurable improvements in customer experience.

Railway Housing

Railway Housing partnered with MGI Learning to help deliver improved resident satisfaction, increase colleague engagement and improve communication.

South Lakes Housing

South Lakes Housing partnered with MGI Learning to deliver their bespoke Let’s Make it Happen customer service training programme.

G&W Pentalver

We supported G&W Pentalver to transform the company culture into one of customer service excellence through openness, solution-focus and respect.

Golding Homes

Golding Homes partnered with us to support their customer satisfaction strategy, including their innovative service programme.

Gateway Housing

Gateway partnered with us to help managers and frontline teams live the company’s values and achieve its goals.

Australia Post

We partnered with Australia Post to engage and empower their people to focus positively on what they can do.

Network Homes

We supported Network Homes with their ‘People & Culture’ agenda which has driven improvements in employee engagement.

Jetstar

Jetstar asked us to deliver a training programme that would empower team members to deliver exceptional service.

Basware

Basware worked with us to implement their ‘Together for Customers’ programme, producing valuable improvements.

Cath Stone

Head of Group Customer Strategy, Jetstar

The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.

Training participant

Australia Post

The feedback has been amazing…they loved the facilitators, they’ve loved the content and I’ve had at least one person say it’s been life changing for them.

Nicola Thorn

Cabin Crew Manager, Jetstar

I really loved the training because not only I learnt things for everyday work here at Jetstar, it also helped me on a personal level and also provided me with the tools to support and coach my team.

Shevaun Dean

Cabin Manager, Jetstar

When teams have been through Gober, they really come into work with enthusiasm and shared language and as teams interact with each other, we really see the benefit of people having that shared language and shared ideas about customer service.

CEO

Large Housing Association

MGI is the best customer service programme I’ve ever come across.

CEO

Large Housing Association

Mary Gober International helped us achieve our goals in two key ways. The first was by strengthening the mindset of our frontline people, focusing them on what they could control and moving them towards a more positive space. Secondly, they improved the way we communicate with our customers.

Helen Gray

Head of National Product & Service Delivery

Absolutely I would recommend Mary Gober. We’ve enjoyed the journey with them. They’ve listened to us, the staff can connect with our travellers in a way that’s warm and empathetic, and Mary Gober listened to that, which was most important to us.

Cath Stone

Head of Group Customer Strategy, Jetstar

The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.

Training participant

Australia Post

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Case Studies

Case Studies

Financial Services Use Case

Railway Housing

South Lakes Housing

G&W Pentalver

Golding Homes

Gateway Housing

Australia Post

Network Homes

Jetstar

Basware

Become a success story – discover our training solutions

Absolutely I would recommend Mary Gober. We’ve enjoyed the journey with them. They’ve listened to us, the staff can connect with our travellers in a way that’s warm and empathetic, and Mary Gober listened to that, which was most important to us.

Cath Stone

The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.

Training participant

The feedback has been amazing…they loved the facilitators, they’ve loved the content and I’ve had at least one person say it’s been life changing for them.

Nicola Thorn

I really loved the training because not only I learnt things for everyday work here at Jetstar, it also helped me on a personal level and also provided me with the tools to support and coach my team.

Shevaun Dean

When teams have been through Gober, they really come into work with enthusiasm and shared language and as teams interact with each other, we really see the benefit of people having that shared language and shared ideas about customer service.

CEO

MGI is the best customer service programme I’ve ever come across.

CEO

Mary Gober International helped us achieve our goals in two key ways. The first was by strengthening the mindset of our frontline people, focusing them on what they could control and moving them towards a more positive space. Secondly, they improved the way we communicate with our customers.

Helen Gray

Absolutely I would recommend Mary Gober. We’ve enjoyed the journey with them. They’ve listened to us, the staff can connect with our travellers in a way that’s warm and empathetic, and Mary Gober listened to that, which was most important to us.

Cath Stone

The programme has given me the ability to deliver information in a positive way to my clients, no matter the outcome.

Training participant

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