A strong foundation for metric improvements

Working with Network Homes, we have built a strong foundation that has delivered improvements in customer satisfaction and employee engagement.

Our partnership with Network Homes began back in 2016 after Fiona Deal was appointed as their Executive Director, People & Culture. We had previously worked with Fiona in a number of housing associations, including Optivo and Amicus Horizon. 

Network Homes is a significant housing association with 20,000 homes in London and Hertfordshire and over the last three years we have built a strong foundation that has delivered improvements in customer satisfaction and employee engagement.

Our work started with specific support for their newly agreed ‘People & Culture’ agenda. By 2018, there was a significant increase in employee engagement and in October 2018, a 2-Star staff rating was awarded for outstanding levels of employee engagement. There was also a reduction in the levels of employee sickness absence. In 2019, customer satisfaction levels had increased by 12.5% and Network Homes were awarded a number of external HR awards.

We are working in partnership to support Network Homes in their next phase of building a positive, high trust culture. This includes a new programme of learning for leaders and the introduction of the Learning Journey for the front-line teams.