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Articles, insights, information and practical advice to help you get the results you need
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Insights
Articles, insights, information and practical advice to help you get the results you need
Chat with us
The power of appropriate empathy in financial services
The ability to express empathy in customer service in the financial services sector is a vital customer service skill and can also be a determinant of customer loyalty and regulatory compliance in the UK. Empathy when expressed appropriately in a business context builds trust, enhances customer experience and helps resolve issues more effectively. Given the […]
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Mastering three vital customer service skills in frontline financial services
Working within the financial sector around the world has demonstrated to us at MGI the importance of three key customer service skills for all in the frontline to master. To create positive customer experiences, build trust, and retain customers requires an excellent balance of both people and technical skills and knowledge. Whether it’s handling a […]
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Empowering the financial services frontline to deliver exceptional service
Customer service professionals in the fast-paced financial services sector play a crucial role in ensuring that clients receive the support and service they need, while facing a multifaceted array of challenges. From navigating regulatory complexities and managing highly charged situations to addressing technological issues and meeting elevated customer expectations, their role is both demanding and […]
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