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The fundamental people skills needed by managers and leaders

Effective leadership and management are built on a solid foundation of people skills. Wherever an individual sits in an organisation, the ability to communicate respectfully, take ownership, focus on solutions and contribute positively to the organisation is paramount. These essential skills define how managers lead, inspire and collaborate with others and fostering them will lay […]

Prioritisation skills for customer service managers – 6 questions to ask in times of challenge

One of the most valuable skills you can have as an effective customer service manager is the ability to differentiate between what you can control and influence, and to accept that sometimes you need to move on in order to achieve the best outcomes. This is especially true when operating under pressure. As we connect […]

Management Development – Five steps for maximum engagement in training

Managers who are fulfilled and successful in their jobs are, as we know, happier, healthier, and more likely to drive productivity and exceptional results. Organisations that take the development of their managers seriously will provide ongoing learning and development to build both skill and engagement. When delivering Management Training Programmes across multiple sectors, we have […]

How to create a management powerhouse through effective management development training

Great managers at all levels of business should be the driving force to build a high-performance culture that delivers happy, healthy and highly productive teams. When a powerhouse of confident and effective junior and middle managers is in place, amazing things happen, and senior leaders can look on with a sense of admiration and pride […]

How effective are your managers?

In our experience, outstanding managers demonstrate an innate ability to influence and inspire their teams through strong, high trust relationships and a shared commitment to the company’s vision and purpose. At the heart of truly inspirational leadership is a powerful inner belief and strength to be optimistic and solution-focused, supported by a deep understanding of […]

Six steps to confident conversations for managers and teams

Being confident and positive in our conversations with colleagues, customers, suppliers and stakeholders will ensure we are able to manage every situation that comes our way in a constructive, appreciative and empathetic way. This will reap dividends for everyone concerned; being able to manage any conversation we have at work efficiently and appropriately will ensure […]