Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
Four Key Characteristics Your People Need to Excel at Work
There are four essential building blocks that underpin a positive, high trust culture where collaboration, problem solving and great teamwork combine to drive innovation and high levels of employee engagement, customer satisfaction and productivity. Culture is played out by what people say and do every day – how they interact with colleagues and customers, their […]
Read More
Six characteristics of high impact customer service communications
Having the confidence and ability to excel in our language and actions in everyday situations is a valuable skill and the key to achieving outstanding customer service and colleague interaction. It all starts with an understanding of the basic building blocks of positive communication skills which enable us to use constructive, appreciative and confident language. […]
Read More
Two defining steps to support transformational change
The success of any transformational change programme is clearly contingent upon the engagement and buy-in from the people who will be a part of that change, and responsible for “living” it moving forwards. It’s our experience, from years of working alongside organisations on change management projects that there are two defining steps you can take […]
Read More
How to get buy-in to training from your team
One of the most important aspects of a successful, long-lasting training programme lies in the ability of every learner to buy into the reasons behind their learning journey to give them the motivation to take part. In order to have impact and persuade each one to engage with the programme every step of the way, […]
Read More
How to effectively embed training into team culture
One thing we know is true here at MGI Learning, is that significant business metric improvements are born from effective training. We mean more than just a successful training programme. What is needed is a fully effective, embedded, positive and obvious change in the way people operate and the organisational culture as a result of […]
Read More
How are your team thinking about customers? 12 questions to ask…
If you lift the lid on your customer service team today, to listen to exactly what they think about the service they provide to your customers, what would you hear? Understanding the current mindset of your people and their thoughts and feelings towards the service they provide and the challenges they face, is vital to […]
Read More
Get in touch
Ready to discover what we can do for you?
Let’s talk.