Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
The power of an optimal mindset
Our mindset is at the heart of everything we think, feel, say and do and impacts every aspect of our personal and working lives. It’s a framework that can shape our response to every situation that comes our way and drives our interaction and relationships with others. Every waking day, our mindset has the capacity […]
Read More
Building stronger relationships in the workplace
“Coming together is the beginning. Keeping together is progress. Working together is success.” Henry Ford When talented people with shared ambitions and a strong sense of themselves and others work together towards a common goal, amazing things can happen. They are able to complement each other’s strengths and weaknesses, build team spirit and eventually become […]
Read More
How to prepare your people to thrive through change
Organisational change can impact expectations, ways of working, policy, systems and process. So how can you ensure your people are well equipped to effectively handle and adapt to these changes, and that those changes really stick to deliver the outcomes you are looking for? It’s our experience that organisations that focus on preparing their people […]
Read More
Driving positive change for long term success and employee resilience and wellbeing
Much has been written over recent months about new and emerging values, lessons learned and an increasing move towards a more holistic and rewarding approach to our daily and working lives. Priorities have been reset, our emphasis has changed and many of us have been compelled to re-evaluate the things that matter most. To a […]
Read More
What every customer service professional needs to know – a checklist of customer needs
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? What do customers really want in a service transaction? The answers to these questions have been researched by Psychologists for many years and as a professional service giver, your success […]
Read More
The power of ‘yes’ in customer services
Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do what the other person wants us to do – gives great potential to build powerful and strong relationships. Interestingly, it is often overlooked by Customer Service managers as a customer […]
Read More
Get in touch
Ready to discover what we can do for you?
Let’s talk.