Insights
Articles, insights, information and practical advice to help you get the results you need
Insights
Articles, insights, information and practical advice to help you get the results you need
10 reasons to use virtual training to help your teams thrive in 2021
Over the last year, our customers have continued to offer training and development to their people in innovative ways. Those committed to supporting their teams to adapt and thrive have worked with us and other training providers to continue delivery using the digital and virtual options available. Over the year, many previously committed to in-person […]
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What every customer service professional needs to know – a checklist of customer needs
Why do customers do the things they do? What makes them satisfied or dissatisfied with your service? What makes them happy or irritated and angry? What do customers really want in a service transaction? The answers to these questions have been researched by Psychologists for many years and as a professional service giver, your success […]
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The power of ‘yes’ in customer services
Have you ever considered the power of saying yes to customers? In our experience, the power of this simple affirmation – that we can do what the other person wants us to do – gives great potential to build powerful and strong relationships. Interestingly, it is often overlooked by Customer Service managers as a customer […]
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The game-changing difference of positive communications
The drive for recovery is gathering a head of steam. Making sure we really stand out to our customers and show them that we are ready, willing and able to help them and that they can trust us, will make a real difference. This is best achieved through clear, positive communication that shows our customers […]
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Equipping your teams with the ability to handle whatever comes their way in the new normal
The galvanising camaraderie in the early weeks of lockdown helped frontline service teams pull together in the face of adversity. As time slips by, helping people to have the stamina to carry on is on the minds of the managers and leaders of these teams. HR professionals tell us that equipping frontline service teams with […]
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Taking control of your mindset during lockdown
MGI Learning was founded on the principle pioneered by Mary Gober … “Everything you think, feel, say and do, is either a service or a disservice to yourself and everyone around you” – Mary Gober. Thinking about this quotation and how you can use it in challenging times like these, when we are all under […]
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